| » About NACS |
Thursday August 21st, 2008 |
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| » About NACS |
Thursday August 21st, 2008 |
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Summary: NACS provides telephone service to the UCI campus. Below you will find a summary of the services we provide including pricing and training. You may contact NACS Telecommunications Customer Service at 824-5123 or nacs-tcs@uci.edu
Network & Academic Computing Services (NACS) is responsible for all telecommunications services required by the campus. The levels of service and kinds of equipment available are consistent with University telecommunications policy guidelines. The office is located in the University Research Park at 5201 California Avenue, Suite 150. We are open from 8:00 a.m. to 12:00 noon and 1:00 to 5:00 p.m. Monday through Friday. You may contact NACS Telecommunications Customer Service at 824-5123 or nacs-tcs@uci.edu. For telephone repair, please call NACS response Center at ext 824-2222.
The campus telephone system is an integrated voice and data direct inward and outward dial Ericsson MD110 digital PABX. Telephone users have access to the public telephone network dependent upon the calling area restrictions of their individual telephone.
Telephone Repair
In many instances, the trouble can be quickly resolved by phone. However, if we are unable to resolve the problem remotely, we will dispatch a technician to your location within one (1) working day. We will determine the cause of the problem and correct it within two (2) working days from the receipt of your call.
Please call the NACS Response Center at (949) 824-2222 for telephone repair.
Please see “Telephone Troubleshooting Guide ” at:
http://www.nacs.uci.edu/telephone/repair.html
UCI's telephone and Infomail (aka voice mail) systems offer many features. Detailed information can be found in our training guides at https://www.nacs.uci.edu/telephone. For more information, please call 824-5123. To enroll in a telephone or InfoMail training class, please visit the Training & Employee Development (TED) site.
NACS offers FREE hands-on telephone and Infomail (aka voice mail) training classes. Telephone classes are offered the 2nd Friday of every month from 9:00-10:30am. InfoMail classes are offered the 3rd Friday of every month from 9:00-10:30am. Classes are held at 5201 California Avenue, Suite 150. For more information, please call 824-5123. To enroll in a telephone or InfoMail training class, please visit the Training & Employee Development (TED) site. These classes are recommended for all new users, but even seasoned employees will learn new features.
Telephone calling cards are available for $2 per month. To obtain a card, please submit an NACS-Service Request Form with the name of the individual who will use the card. When the card is ready, the requestor will be notified to pick it up, since the card will not be sent through campus mail. After the card has been picked up, any and all calls made with that card will be the responsibility of the department. If a card is lost or stolen, please immediately call Network & Academic Computing Services at 824-5123.
Qwest Calling Card detailed dialing information can be found here.
The campus telephone system includes a conference call feature. You may place conference calls from any campus telephone. Conference call can include 3 to 8 parties, but no more than 6 can be off-campus. If your call will include more than 8 parties, you may use Qwest Conference Call service. You may order a Qwest Conference Call card by submitting the NACS Service Request Form. Contact NACS Telecom at ext 4-5123 for more information.
Please refer to Telephone Instructional Guides for instructions on placing a conference call from a campus telephone. Instructions for both Ericsson phones and Cisco IP phones can be found there.
Detailed instructions for using Qwest Conference Call service can be found here.
The portable conference telephone unit is a high-quality speakerphone. The conference unit can be connected to any existing campus single-line (ANALOG) telephone. The rental cost of the unit is $10 per day. A conference unit can be reserved by submitting a NACS-Service Request Form. The unit must be picked up from NACS at 5201 California Avenue, Suite 150 between the hours of 8am - 12 pm and 1pm - 5pm. You may pick the unit up the day before it is needed. Please be sure that the room or office you are using for the conference call has a single-line (ANALOG) jack available! Digital (multi-button) phones will not work with the Conference Unit and plugging a conference unit into a digital jack can cause damage to the unit. If an analog telephone jack installation is needed, please allow at least ten (10) working days lead time. The department will be billed for the installation of the jack and for a minimum of one month's fees. If you are unfamiliar with the Conference Unit or with making conference calls, please allow time for testing before the call is to take place.
Authorization codes allow departments to limit off-campus calls placed from their telephones and provides selected employees with authorization codes that bypass these off-campus restrictions. To place an "outside" call from a restricted telephone, the employee must dial the authorization code, wait for the confirmation tone, then place the "outside" call in the normal fashion.
Calls are charged by account number and are reported on the monthly telephone billing statements. Charges for these codes are $2 per code per month, with an installation charge of $10 to add, change, or delete each code. Responsibility for all charges to the authorization code rests with the individual department and authorization codes should be handled with the same confidentiality as a credit card number. To order an Authorization Code, submit a NACS-Service Request Form.
Maintaining the correct information for each faculty and staff member, as well as department information, has been decentralized. Every UCI and UCIMC department has a Department Directory Coordinator who is responsible for making changes to the On-Line Directory Update System (OLDUS). To find the name of your department representative or to view your own listing in the UCI Electronic Directory, visit PHWWW.
The campus operator switchboard is staffed from Monday through Friday from 8:00AM to 5:00PM Pacific Time. The main campus telephone number is (949) 824-5011. Just dial "0" from an on-campus telephone. A call-controller is available when the switchboard is closed to assist callers with some frequently-called numbers. Please note that because of the high volume of calls to UCI, we encourage students, faculty and staff to consult the UCI Campus & Medical Center Directory or the UCI Electronic Directory. Campus operators will not connect calls for on-campus users. The annual printed directory is distributed in January to employees who have subscribed to receive it. Commuter students receive the directory in January through ASUCI at the Student Center. Please call 824-4311 if you have questions.
Telephone billing statements are sent to departments at the beginning of each month listing long distance calls and equipment charges for each line. Direct dial calls or improperly dialed calls cannot be adjusted, and Network & Academic Computing Services cannot check listings on calls. Monthly service, equipment, and installation charges will appear on your departmental ledger described as Telephone Equipment. Charges will be for the previous month. Departments have 30 days to request a credit. After that time, no adjustments will be made. Call 824-5123 for answers to billing questions.
There are various types of equipment available for installation at UCI:
Requests for new telephone installations must be submitted on an NACS-Service Request Form and must include the following information. Please submit one form for each line requested.
Network & Academic Computing Services will coordinate temporary telephone service for University-sponsored conferences, meetings, seminars, etc. The sponsoring department will be responsible for all charges incurred which include installation charges, a monthly service charge billed at a one-month minimum, and any usage on the service for the time it is installed and working.
For events held on campus, the department must submit a NACS-Service Request Form ten (10) working days prior to required install date. Events being held off campus require a lead time of fifteen (15) working days. Service for contractors doing business with the campus must be handled directly by the contractor and the telephone company (SBC).
If changes are necessary after your order has been processed by Network & Academic Computing Services, the NACS-Service Request Form will have to be modified, resubmitted, and completed at a later date. Please do not ask the telephone technicians to make changes to the order as they can do only what the order specifies.
To ensure timely installation of telephones, please allow the proper amount of lead time. For installation of one to 10 telephone instruments in a department, please allow 10 working days from the time the request is received by Network & Academic Computing Services.
Telephone systems involving more than 10 telephone instruments require more lead time. Please contact Network & Academic Computing Services (824-4228) for an estimate of the time required.
All telephone terminal and cable facilities must be accessible at all times for installation and repair. Bookcases, ceiling tile, file cabinets, and all other furniture blocking access to facilities must be moved by the requesting department.
If changes are necessary after your order has been processed by Network & Academic Computing Services, the NACS-Service Request Form will have to be modified, resubmitted, and completed at a later date. Please include the following information.
Submit the NACS-Service Request Form on-line. If you have questions about your service request, please call 824-5123.
Requests for changes in existing equipment must be submitted on a NACS-Service
Request Form .
Please submit one form for each line. Please do not ask the telephone installers to make changes to the order as
they can do only what the order specifies.
Requests for disconnecting telephone equipment must be submitted on a NACS-Service
Request Form
and must include the following information:
Requests which are incomplete will be returned to the originator. If you have questions about your service request, please call 824-5123 before submitting request form.
NACS provides information for wireless services for Cingular Wireless, Verizon Wireless, Nextel and Sprint. Departments may choose ANY cellular vendor and pay for the equipment and monthly charges using a UCI PAL card. For additional information, call Valerie Rando at 824-4311.
INFOMAIL allows you to send and receive spoken messages in a non-real time environment. It is a voice messaging application that has been designed to help people stay in touch while eliminating the need for answering machines, answering services, and the tedious and time-consuming "telephone tag" delays in sending and receiving messages. Infomail is as easy to use as the telephone and more powerful than any answering machine. Messages for anyone on the campus can be recorded, posted and delivered using our Infomail system. You mailbox is accessible from on or off campus using any "touch-tone" telephone. When leaving a message in Infomail, you are sure of saying what you want. Our system allows you to recheck your message prior to sending it.
Your mailbox is private and not accessible to anyone without your password and available 24 hours a day, 7 days a week. Messages can be received at any time, they may be saved, erased, or copied to another Infomail subscriber on the campus. Infomail alerts users to newly received messages by a flashing light on the multi-line phones or a stuttered dial tone on single-line sets.
Infomail has multiple features, some of the features for the campus include:
To order Infomail, please submit a NACS-Service Request Form.
We offer training guides and help is always available on-line from the system itself. NACS staff members are available to assist users from 8:00am to 5:00pm weekdays by calling 824-2222. For more information on Infomail, please call 824-5123. We would be happy to meet with your department representative to discuss your communication needs and explain the services.
This directory is published annually and is distributed to faculty and staff who have subscribed to receive it in January. When a new telephone is installed, the technician will leave a directory with the new phone set. The UCI Campus & Medical Center Directory is the property of the University of California. To protect the privacy of individuals listed, the directory and the information contained in it may not be used, rented, distributed, or sold for commercial purposes, and therefore may not be used for creating mailing lists by advertisers.
The UCI Electronic Directory is available to everyone and provides the most up-to-date information on departments, faculty, staff and students at UCI. It can be accessed through electronic mail applications (contact your department's computing support coordinator to configure your mail application properly). The Electronic Directory is also available on the Internet at http://www.uci.edu/cgi-bin/phonebook. The UCI Campus Operators use the Electronic Directory for inquiries made by callers to the main UCI switchboard.
The Orange County Central White Pages Directories are distributed in December. Many departments have a "standing order" of directories and one delivery address. A private delivery company, contracted by SBC, handles the campus delivery. We cannot take responsibility for misdirected directories. To check your department's standing order and delivery address, please visit the directory launch page.
The Orange County Central Smart Yellow Pages Directories are distributed in late August. Many departments have a "standing order" of directories and one delivery address. A private delivery company, contracted by SBC, handles the campus delivery. We cannot take responsibility for misdirected directories. To check your department's standing order and delivery address, please visit the directory launch page.
To order other-than-Orange-County-Central directories, please send an email to NACS Telecomm Customer Services. In your email message, provide the name of the directory, your name, department name, mailing address, and a five-digit telephone extension where we can bill any related charges. If you want a new directory every year, you must submit an order every year. We cannot process on-going subscription requests for these directories.
The UCI Campus is in the at&t service area and does not receive Verizon directories. The UCI Campus has a general listing with the main campus telephone number - (949) 824-5011 - in all Verizon white and yellow pages throughout Orange County. We do not fill orders for Verizon directories.
The University of California, Irvine has a "CAPTION" listing in the at&t Orange County Central directory. Only departments who have specifically requested to be listed here are included. Currently, there is an annual charge of $25 per telephone number to be included in the caption listing. The information in the caption listing is used for calls to Directory Assistance (411 or 555-1212). This information is often shared with other directories throughout the country. If your department is listed here, YOU HAVE A PUBLISHED NUMBER. We cannot guarantee you won't receive misdirected calls because your number is published. Please pay close attention to the wording of your listing and the telephone number that is used. Obviously, once the directory is PUBLISHED, changes cannot be made. If a change is necessary after the directory is published, submit a change request for Directory Assistance calls. To order a new listing, change an existing listing or remove a listing in the UCI caption, please submit a NACS-Service Request Form.
Please send email to Theresa Barnes if your department would like to advertise in the at&t Smart Yellow Pages. NACS handles billing for all directory advertising. Charges are billed monthly based on the advertising specifications. There are five Smart Yellow Pages Directories in Orange County:
Orange County CENTRAL, serving Irvine, Santa Ana, Tustin, etc.
Orange County COASTAL, serving Huntington, Newport, Costa Mesa, Fountain Valley,
etc.
Orange County SOUTH, serving Laguna, El Toro, Santa Margarita, Mission Viejo,
Dana Point, etc.
Orange County INLAND, serving Anaheim, Orange, Garden Grove, etc.
Orange County NORTH, serving Buena Park, Fullerton, Brea, La Habra, Yorba Linda,
etc.
