Summary: Learn how to sign up for ReadyTalk teleconference service and how to set up a conference call using ReadyTalk.

In the right place? If you don't have off-campus participants, you may want to use the Conference Call Feature on digital, analog or Cisco IP phones.

Note: UC has signed a system-wide agreement with ReadyTalk to provide teleconferencing services to UC campuses.

Order ReadyTalk Services

Campus Departments order ReadyTalk services direct from ReadyTalk and will be billed directly, paying with their Palcard.

1. To sign up for ReadyTalk service, contact Kim Morse at 303-209-1624 or kim.morse@readytalk.com.
   Her backup is Kevin Upton, 303-209-1676, kevin.upton@readytalk.com
   
   1. Kim will explain the options for setting up your account, how the billing cycle works, how charges are posted to your credit card and ask your preference for receiving detailed billing statements. She will ask you to complete a form with billing information for your department.
   2. Kim will set up service for individual clients at your direction. She will need the following information for each client.
      1. Name
      2. Title
      3. Campus telephone number
      4. Campus email address.
2. Within 24 hours, each client will receive a welcome email message from UCI's ReadyTalk Account Manager with an access code and password, instructions for getting started with ReadyTalk services, PDF User Guides, a link to online training (Adobe Flashplayer 10 required) and a toll free number for the ReadyTalk 24 hour Customer Care.
3. A client may begin using ReadyTalk services upon receiving the welcome email message.

Learn About ReadyTalk Conferences and Support Functions

• Visit the ReadyTalk Web site (http://readytalk.com) and use the tabs for instructions and training guides.
  • Services tab:
    Brief descriptions of ReadyTalk’s services. Note that prices on the Web site are not applicable as UCI has special rates.
  • Training tab:
    Training sessions
    Online training requires Adobe Flash Player installed on the person's computer. A PDF User Guide is also available. Both types of training options will be sent in email to new users.
  • Support tab:
    User guides
    Computer requirements for Web conferencing
    Instructions for retrieving or resetting your passcode

Decide on the Type of Conference and Any Additional Services

• Conference types:
  • Audio conference
    • Reservationless
      • The most cost-effective at less than 3 cents per minute per participant
      • Maximum of 96 participants. If you have more participants, contact ReadyTalk at (800) 843-9166.
    • Reserved, or Operator-Assisted
      • Contact ReadyTalk at (800) 843-9166.
  • Web conference
    • No additional cost
    • Deliver visual content and interactive presentations to your meeting.
• Additional conference services: See ReadyTalk’s Online User Guide (http://www.readytalk.com/education/user-guides.php) for more information, or contact ReadyTalk 24 hours a day, 7 days a week to:
  • Record your conference for less than 3 cents per minute.
  • Order Archive Hosting for 20 cents per month.

Plan Your Teleconference

• Decide on the date and time. (Consider time zones.)
• Contact participants ahead of time and give them the following information:
  • Date
  • Time
  • U.S. toll-free number (or international toll-free number if you’re paying for the long distance charges for your international participants, or provide them with the toll number if you prefer that they pay the toll charges)
  • 7-digit access code
  • Specify whether it is an audio conference, or both audio and Web. If there is a Web component, give participants the URL: http://www.readytalk.com.
    They can join the meeting by typing the 7 digit access code in the Join a Meeting box on the Home Page.

Participate in the Teleconference

• Call the phone number given to you by the host to join the conference at the arranged date and time. Remember to log on to ReadyTalk if the conference includes Web participation.
• As a host, enter your 7-digit access code, press * on your phone keypad when prompted, then enter your passcode to start the conference.
• As a participant, simply enter the given 7-digit access code when prompted.
  Note: To enable the touch-tone feature on your digital multi-button phone, press 9 before entering the 7-digit access code.

Questions?

Contact one of the following:

• For Billing and Basic Help Questions: ReadyTalk Support at (800) 843-9166
• ReadyTalk’s customer service line, open 24 hours a day, 7 days a week, at (800) 843-9166 or (303) 209-1600
• ReadyTalk’s account representative, Kim Morse, (303) 209-1624

Updated: August 21, 2009

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