DCS Service Satisfaction Survey

From time to time, we have received comments from several of you regarding the value or effectiveness of DCS services. As it is sometimes hard to judge where to focus effort from such reports, we would like to take this opportunity to get a more systematic impression regarding where we are (or are not) meeting your needs for DCS Unix system administration services.

Regarding NACS system administration support, how would you rate:

Your overall service experience with DCS
How frequently do you request DCS assistance
Honesty and sincerity of the service personnel
Courteousness of the service personnel
Professionalism of the service personnel
Understanding your needs
Responsiveness of DCS
Providing suggestions and recommendations
Explanation of the work performed and charges (if applicable)
Affordability of the service
Value of the service provided (if applicable)

Has DCS adequately communicated to you:

Who your support contact is?

Yes No

Who your backup support contact is? Yes    No

What services you are currently receiving? Yes    No

Recommendations regarding what services you should consider? Yes    No

Other

Do the services described in NACS's UNIX System Administration service summary meet your needs and expectations?(for more information follow the link : http://www.oac.uci.edu/support/ddcs/sysadmin.html )

Yes    No

Please share with us any other observations you might like to make,including suggestions for improvements.

If you would like to be contacted please enter the personal information below. Otherwise you may remain anonymous.

Your name: (first/last name)

Department:

E-Mail:

Phone number:

Do you wish to be contacted by us? Yes    No

Thank you for helping DCS to be of better service to you!