• How to Apply: Click on the Job # link below. Then you can go to "Browse Jobs" or use the "Search Feature" to search for Job #2008-0129.
• Salary: UCI Job Title and Pay Information for Staff
• Benefits: UCI offers excellent benefits including a comprehensive insurance package and a minimum three weeks paid vacation per year.  For more information on the benefits UCI has to offer visit the link here, the UCI Human Resources website or the web-based New Employee Orientation program e-NEO.

• Job Description:
  

  Under the supervision of the Director, Network Operations, and with direction, guidance, and technical support from the Senior Telecom Systems Engineer, primary duties include:
  
  First Essential Function
  Percent of Time: 75%
  
  Telecom System Administration and Maintenance
  The following system administration and maintenance activities are performed by the Junior Telecom Systems Engineer with direction and technical support from the Senior Telecom Systems Engineer, and additional technical support may be provided by the appropriate vendors:
  
  Performs hardware and software system administration of the NACS provided campus telecom network, and systems such as the Ericsson PBX and Cisco IP telephone systems, voice mail, automated attendant, ACD, and Emergency 911.
  
  Installs, upgrades, operates, troubleshoots, repairs and maintains the campus telecom network and systems so that they meet or exceed client expectations for functionality and reliability.
  
  Resolves complex technical problems with the telecom network and telecom systems.
  
  Analyzes data from system management tools, system reports, and telecom test tools to optimize system performance and reliability, to perform capacity planning, to isolate and identify performance problems, and to recommend and implement appropriate solutions.
  
  Assists with the installation and upgrade of telecom system equipment, operating system software, and application software to keep the system current. Assists with the planning and scheduling of required system outages.
  
  Works with telecom service providers/vendors (i.e. AT&T, Qwest, and PaeTec). Assists with coordinating the installation and maintenance of the various telecom circuits that connect the phone system with the public telephone network (i.e. T-1, BRI, PRI, T3 and fiber optics).
  
  Assists with integration of multi-vendor telecom systems (equipment, and software/applications) with existing campus telecom and network systems (i.e. integration of the Ericsson PBX and peripheral systems such as voice mail with the Cisco IP phone system).
  
  Participates in the installation, maintenance and upgrade of telecom battery plants and uninterruptible power systems (UPS).
  
  Acts as a backup to the Senior Telecom Systems Engineer, whenever the Senior Telecom Systems Engineer is unavailable. Maintains, troubleshoots, and takes the lead in solving problems with any and all of the campus telecom systems until the Senior Telecom Systems Engineer becomes available.
  
  Provides telecom related second-level technical support to the NACS Communications Field Technicians, and to other members of the NACS Network Operations Team.
  
  Shares a 24X7X365 on-call rotation with the Senior Telecom Systems Engineer for support of all NACS provided telecom systems and services.
  
  
  Second Essential Function
  Percent of Time: 10%
  
  Basic Design, Consulting, And Technology Evaluation
  Makes basic-level recommendations to the Senior Telecom Systems Engineer regarding appropriate designs/solutions and products for new installations, upgrades, expansions, and for the resolution of system problems. Assists with the evaluation of new technologies and products.
  
  Provides a basic technical level of consulting to UCI clients. Performs basic-level analysis of client telecom requirements and problems, and recommends appropriate solutions. Reviews designs and recommendations with the Senior Telecom Systems Engineer and with management. Obtains cost quotations from vendors. Develops cost estimates for implementing the solutions. Orders the required equipment. Participates in the implementation of these solutions. Provides basic instruction to clients for proper operation of telecom services.
  
  

Third Essential Function
Percent of Time: 5%

Documentation
Assists the Senior Telecom Systems Engineer with documentation of various administrative and technical functions of telecommunications network systems and infrastructure such as line/port assignments, system capacity, telephone numbering plan, and the configuration of telecom features and equipment.

Fourth Essential Function
Percent of Time: 10%

Backup Support for the Telecommunications Specialist
Acts as a backup to the NACS Telecommunications Specialist, whenever the Telecommunications Specialist is unavailable. Primary duties include processing telephone related service order requests (moves, adds, and changes), performing client-side system administration of telecom systems to provide services to clients that include telephone services, voice mail service, ACD, and automated attendant services. Updates documentation and records related to these activities. Coordinates activities with the client and with the NACS Network Operations Team.

Provides telecom related second-level technical support to the NACS Telecommunications Specialist.

Other Duties As Assigned

• Skills, Knowledge and Abilities

Required:
Basic knowledge and skills in all aspects of telecommunications to include analog and digital switching principles, signaling techniques, trunking and transmission technologies, and industry standard practices.

Experience administering and maintaining a PBX telephone system.

Experience with the installation and maintenance of telecom network infrastructure and systems including cable systems, telephone system equipment, telephone operating system and application software, and telecom network infrastructure and protocols.

Experience installing and maintaining telephone system trunk lines that connect a phone system to the public switched network.

Experience installing and maintaining telephone system transmission equipment and lines that interconnect components of the telephone system.

Proven ability to work effectively with vendors and service providers on the implementation and maintenance of the telecom systems, circuits, and services that they provide.

Ability to analyze and troubleshoot telecom system problems, identify appropriate solutions, implement the best solution, and keep clients informed until problem has been resolved.

Experience using telecom network and system management and monitoring systems and tools.

Proven skill working with computer systems (strong computer literacy), and skill using spreadsheets, word processor, and email.

Proven ability to work independently with minimal supervision and direction, to take initiative, and to follow through with the appropriate actions.

Proven problem-solving skills.

Proven interpersonal, and conflict resolution skills.

Proven verbal and written communication skills.

Proven ability to establish and maintain effective working relationships and communication with a variety of constituencies including coworkers, management, other departments, vendors, faculty, and students.

Proven ability to maintain a positive attitude, to work effectively as an individual contributor, and as a team member to achieve the goals of the department.

Proven customer service skills.

Proven analytical skills required to obtain and analyze relevant, and often complex, information from a variety of sources; identifying and evaluating alternative actions or solutions; and making appropriate recommendations.

Ability to evaluate new products and technologies, to objectively report findings, to make recommendations to management, and to be able to explain and justify recommendations.

Ability to prepare computer-generated reports, to analyze the data, and to make appropriate recommendations to management, or to take appropriate action.

Proven skill to abstract information and accurately summarize data in report format.

Proven ability to maintain appropriate confidentiality of sensitive information.

Desired:
Experience administering and maintaining an Ericsson MD110 PBX telephone system.

Experience administering and maintaining a Cisco IP telephone system.

Experience with the installation, administration, and maintenance of telecom systems and applications such as voice mail, ACD, automated attendant, and integration of phone system with emergency 911 systems.

Experience with traffic engineering for large telecommunications PBX switching systems.

Working knowledge of IP-based networks.

Experience with some of the newer telecom technologies including Voice over IP (VOIP), Unified Messaging, speech recognition, and network quality of service. Ability to maintain awareness of emerging technologies, to be able to quickly learn about and evaluate them, and to be able to conceptually explain the technologies to management and to make recommendations.

Experience working in a large campus environment.

Experience working on a large 5000 line or more telephone system.

Proven planning skills required for developing short and long-range plans.

Special Conditions of Employment:
Shares a 24X7X365 on-call rotation with the Senior Telecom Systems Engineer for support of all NACS provided telecom systems and services.

Work Location: University Research Park, UC Irvine Campus - Network & Academic Computing Services office.

Below are general guidelines on the position's physical, mental, and environmental working conditions.
In accordance with applicable state and federal law, UCI provides reasonable accommodations for applicants
with disabilities upon request.  For more information, please contact Human Resources at (949) 824-5210.
 
Bend: Occasionally
Squat: Occasionally
Crawl: Occasionally
Climb: Occasionally
Kneel: Occasionally
Handle Objects: Frequently
Push/Pull: Occasionally
Reach Above Shoulder Level: Occasionally
Sit: Frequently
Stand: Frequently
Walk: Frequently
Use Fine Finger Movements: Constantly
Carry/Lift Loads up to 25 Pounds: Frequently
Carry/Lift loads between 25-50 lbs: Occasionally
Carry/Lift Loads over 50 Pounds: Occasionally
Read/Comprehend: Frequently
Write: Frequently
Perform Calculations: Frequently
Communicate Orally: Frequently
Reason and Analyze: Constantly
Chemical/Biological Agent: Occasionally
Construction Activities: Frequently
Contact with Water/Liquids: Occasionally
Drive Motorized Equipment: Frequently
Confined Spaces: Occasionally
Elevated Work Location: Occasionally
Radioactive Materials: Not Applicable
Temperature Variations: Occasionally
Gas System: Not Applicable